4.94from 1.5m+ worldwide ratings
great point for checking my luggage while i went to see a friends film at tribeca, really appreciate how friendly, accommodating and easy the store made this for me after coming off the train and needing a place to store in the city before going to my accommodations in brooklyn
Exelente and safe location
They were nice enough to take our bags regardless and put them in the back for us.
The location near the Wall Street bull and the Ferry to the Statue of Liberty was ideal for us on our first day in New York, before hotel check in.
Good
Great idea, easy to use app and the process was simple.
Super easy process to reserve a spot, and friendly staff at the Mailbox center were great.
I did not ever receive a confirmation email. This made me nervous. I could see my reservation when I logged into the webpage though, but the site wanted to see am email. Wy no email?
The nice people of the foodplace we stored our bags kept a watchfull eye on them. Felt strange to leave them in centre of New York but everything went well.
No dedicated lockers are specified; the Memorial’s official onsite storage alternative is its coat rooms on the Concourse Lobby and Pavilion Auditorium levels.
The maximum permitted size is 8 by 17 by 19 inches per bag or personal item.
Luggage storage near the 9/11 Memorial starts from $2.49 per bag per day with Stasher.
Yes, one Stasher point near the 9/11 Memorial entrance stays open late.
The Museum is open from 9 a.m. to 7 p.m. Wednesday through Monday and on select Tuesdays, with last entry at 5:30 p.m.
Stasher’s luggage storage near 9/11 Memorial starts from $2.49 per bag per day. The nearest point is outside the memorial, about a 4-minute walk from the entrance, and 1 luggage-storage point sits within a 5-minute walk of that entrance. This gives a clear location for a bag drop: the closest Stasher option is near the entrance, while the stated nearby coverage is limited to one point. Storage is near 9/11 Memorial, not inside the memorial itself.
| Other Platforms | Station/Airport Facilities | ||
|---|---|---|---|
| Price | $2.49 | Varies, usually slightly more | Varies, up to 2x more |
| Refund policy |  |  credit only or no refund | |
| Guarantee | $13,000 | Similar (terms vary) | |
| Trustpilot Score | 4.8 / 5 | Between 2.5 and 4.4 / 5 | 2.7/5 |
| Number of locations | 9490 | Varies | Only at stations/airports |
The 9/11 Memorial Museum limits each bag or personal item to a maximum of 8 by 17 by 19 inches. Larger bags, backpacks and large umbrellas must be stored in the onsite Coat Rooms. These are on the Concourse Lobby level and the Pavilion Auditorium level, and also take other objects that security considers too large or dangerous.
All visitors face mandatory security screening. This includes passing through magnetometers, with every bag and personal belonging screened by x-ray. Meeting the size limit does not remove the screening requirement. Security staff may also refuse admission or storage for large personal items at their discretion. The Coat Rooms are therefore the museum’s designated option for oversized bags, backpacks and large umbrellas, rather than taking these items through the entry screening area.
Stasher has no bag size or weight limits, so oversized luggage can be stored near 9/11 Memorial without a Stasher size restriction. A spot is booked online with a trusted local shop or hotel, or in a self-service smart locker. Bags remain safely out of sight until collection. Every Stasher booking near 9/11 Memorial includes the Stasher Guarantee, covering up to US$14,000 per booking. One Stasher point near the 9/11 Memorial entrance stays open late, providing a late collection option. Stasher storage is near the memorial, not inside it.
The 9/11 Memorial Museum visit typically lasts 45 to 90 minutes, so book 1 to 2 hours of luggage storage in 9/11 Memorial. Museum tickets are timed and must be purchased in advance, making the ticket slot a useful anchor for that storage period.
The site is accessible by the A, C, 1, 2 and 3 trains to Chambers Street, the E train to World Trade Center, and the 1 train to WTC Cortlandt. The Memorial is open daily from 8 a.m. to 8 p.m. The Museum opens Wednesday through Monday and on select Tuesdays, from 9 a.m. to 7 p.m. Its last entry is 5:30 p.m. Keep the storage window within the relevant opening hours, particularly for a Museum visit, so bags are collected before closing.
